Frequently Asked Questions

Our flat-rate prices are exactly:

• 1 Bedroom — $550 (10-foot truck included)
• 2 Bedrooms — $779 (15-foot truck included)
• 3 Bedrooms — Starting at $1,049 (26-foot truck included)
• 4 Bedrooms — Starting at $1,449 (26-foot truck included)
• 5 Bedrooms — Starting at $1,799 (26-foot truck included, review required)

These are full-service packages: the crew, the truck shown, loading, transportation and unloading are all included. Transportation is added at $3 per routed mile, with fuel included. Prefer to rent your own truck? Labor-only moving help is $150 per hour for two workers. See full details on our Pricing page.

A temporary $49 authorization hold is placed through Stripe and captured only after we approve your move. Once captured, it’s non-refundable and applied toward your total.

Both. Choose a full-service package and our crew arrives with our own truck — loading, transportation and unloading are all included, with transportation billed per routed mile.

If you have already arranged a truck, trailer, moving container or storage unit, book labor-only instead at $150 per hour for two workers and pay for the lifting alone.

On labor-only jobs, the truck must be rented under YOUR name — or someone you bring with a valid driver’s license. It can be you, a friend, or a family member. You don’t need to drive — we do all the driving. We get added as the second driver.

No. Move It Clear It provides full-service moving and labor-only moving assistance. We are NOT a licensed moving carrier or DOT-regulated transportation company.

We provide skilled moving labor — loading, unloading, furniture placement, and disassembly. Truck-included and labor-only options are available depending on your move. We do not provide junk removal services.

Tell the crew before they leave, or text photos to 862-640-0625 within 24 hours. If we broke it, we make it right — repair, replacement, or a credit off your balance, agreed with you in writing before we close out the job. No claim forms and no case numbers; you talk to the owners directly.

We don’t cover pre-existing damage, light scuffs and surface marks on used furniture, boxes you packed yourself, flat-pack furniture that can’t survive being taken apart, or the rental truck itself. We don’t sell moving insurance or valuation coverage — if you’re moving something you’d be sick to lose, add the protection plan at your rental counter or check your renter’s or homeowner’s policy first.

See the full Damage Promise →

The $49 is a temporary authorization hold placed at checkout — not a charge. It is captured only after we review and approve your move. Here’s how it works:

• We review your booking and confirm your date, time, and crew on approval
• If we can’t approve it, the hold is released and you are not charged
• Once captured, the $49 is applied toward your total; the balance is paid after the job

Once captured, this fee is non-refundable, including cancellations. It is applied toward your total move balance on move day. It is not the full price of your move.

No stress — we build in a cushion. Because our crew reserves an exclusive arrival window for you, every booking includes a complimentary 30-minute grace period on arrival.

• First 30 minutes of waiting: free
• After that: $50 per additional 30 minutes, collected on move day
• It shows as its own line on your receipt — never hidden inside labor

This just keeps everyone’s move on time and is fair to the crew. The simplest way to avoid it: be packed and ready before your window.

Yes. The $49 is non-refundable once it has been captured after approval, but you can reschedule once within 90 days at no extra cost. Just text or call us at least 48 hours before your original move date and we’ll lock in a new time that works for you.

If you need to cancel entirely, the $49 is forfeited — but no additional charges apply.

We text you the morning of your move to confirm the exact time and pickup/dropoff location. No surprises. If anything changes on our end, we call you directly — well in advance.

The truck must be rented under YOUR name or someone you bring. Someone with a valid driver’s license must be present to rent the truck — it can be you, a friend, or a family member. You don’t need to drive. We do all the driving. We get added as the second driver.

• Loading and unloading
• Carrying items to and from the truck
• Furniture placement at your destination
• Simple disassembly (bed frames, basic furniture) — FREE
• Professional, careful handling
• Stair navigation

Heavy items are priced by weight: $50 for 150–249 pounds and $100 for 250–399 pounds, per item. An item of 400 pounds or more, an upright piano, or a substantial safe requires a review of the weight, dimensions, stairs, carry distance, doorway width, and equipment needed — we provide a custom quote, and we will tell you honestly if we cannot do it safely. Normal large furniture (sectionals, armoires, large mirrors, tables) is included when disclosed during booking.

Yes — we fill last-minute slots when available. Call or text 862-640-0625 to check same-day availability. Booking in advance is always recommended to guarantee your preferred date and time.

We are based in West Orange, NJ and serve all of Essex County, including Newark, Montclair, Bloomfield, Nutley, East Orange, South Orange, Maplewood, Livingston, Millburn, Belleville, Glen Ridge, Verona, Cedar Grove, and surrounding towns.

Areas outside our primary service zone may include a small travel fee. Text us to check your area.

Yes. Our team is bilingual — we serve customers in both English and Spanish. Se habla Español.

• Online: Fill out our booking form and we’ll confirm quickly.
• Phone / Text: Call or text 862-640-0625 — fastest response.

A $49 authorization hold is captured only after we approve your move, then applied toward your total. We’ll confirm everything before move day.