Move It Clear It Terms of Service
The terms that apply when you book and use our moving service in West Orange and Essex County, NJ.
Last updated: June 2026
1. Agreement to These Terms
These Terms of Service ("Terms") govern your use of the website at moveitclearit.com and the moving services provided by Move It Clear It. ("we," "us," or "our"). By booking a move, authorizing the $49 hold, or using our services, you agree to these Terms.
2. Our Moving Services
Move It Clear It provides full-service moving and labor-only moving assistance. We are NOT a licensed moving carrier or DOT-regulated transportation company. Truck-included and labor-only options are available depending on your move, and your quote confirms which one applies. On full-service bookings we provide the truck included in your package. On labor-only bookings you provide the truck or container. In both cases we provide skilled labor — loading, unloading, carrying, furniture placement, and simple disassembly.
3. Trucks
On full-service bookings, Move It Clear It provides the truck included in your package. On labor-only bookings, the customer is responsible for providing the moving truck: any rental truck (U-Haul, Penske, etc.) must be rented in the name of the customer or a person the customer brings who holds a valid driver's license; we are added as a second driver.
4. Booking, Fees & Rescheduling
- A $49 authorization hold is authorized (held) through Stripe when you submit — this is a hold, not a charge. It is captured only after we review and approve your move; if we cannot approve it, the hold is released and you are not charged. Once captured, it is non-refundable and applied toward your total.
- You may reschedule once within 90 days at no extra cost with at least 48 hours' notice.
- Move pricing is flat-rate by home size for the inventory and access conditions disclosed during booking; add-on fees (e.g., heavy items $50 for 150–249 lb or $100 for 250–399 lb, stairs beyond the first flight, long carry, additional locations) are disclosed before move day and due on completion. Any price change is explained and approved before additional work is performed.
- If we cannot process a booking automatically, we will contact you to confirm manually. If a booking is denied, any hold is released.
5. Customer Responsibilities
- Provide accurate move details, a valid truck where required, and safe, legal access to both locations.
- Pack and prepare items before the crew arrives unless packing was separately arranged.
- Personally transport cash, jewelry, documents, and other high-value or irreplaceable items.
- Disclose heavy, oversized, or special items (pianos, safes) in advance.
6. Liability
Because we are not a licensed moving carrier, we do not provide carrier cargo coverage or transportation insurance. Our crew handles your belongings with reasonable care. To the fullest extent permitted by New Jersey law, our total liability for any claim arising from the service is limited to the amount you paid us for that move. We are not responsible for a rental truck you provide, for items we did not handle, for pre-existing damage, or for loss caused by improperly packed or undisclosed items. We recommend customers maintain their own coverage (for example, the protection options offered by the truck rental company).
7. Cancellation & No-Show
The $49 authorization hold is forfeited on cancellation, but no additional charge applies. If the crew arrives and cannot perform the move due to lack of a truck, lack of access, or unsafe conditions, the captured $49 reservation payment is forfeited and the move is treated as cancelled.
8. Arrival Windows & Waiting Time
Because we provide both full-service and labor-only moving, our crew reserves an exclusive arrival window for your move; keeping every job on schedule protects your appointment and those of the customers scheduled after you. We understand delays happen, so every booking includes a complimentary 30-minute grace period measured from the crew's arrival. If the crew arrives and cannot begin — for example, items are not packed, access is unavailable, or no one is present — waiting time begins once the grace period ends. Waiting time is billed at $50 for each additional 30 minutes, or any portion thereof. Any waiting fee is calculated from the crew's logged arrival and ready times, appears as a separate line item on your receipt, and is collected on move day — it is never added to the $49 authorization hold. If a delay exceeds 90 minutes without prior arrangement, and depending on crew availability, we reserve the right to reschedule your move to the next available opening, move you to a later slot, or cancel the reservation; we will make good-faith efforts to reach you first.
9. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Any dispute will be handled in the courts of Essex County, New Jersey.
10. Changes & Contact
We may update these Terms from time to time; the version posted here applies to your booking. Questions? Call or text 862-640-0625 or email info@moveitclearit.com.